Es muss großartig sein diesen Mann als Chef zu haben. Sein Blog rockt auf jeden Fall! Ausschnitt aus Rusty’s Rants Blog:

The Top 10 Things You DO NOT Want To Hear When Calling NetApp Technical Support

1. “I can fix that, but you’re going to need some velcro, a butter knife, a roll of string, and a car battery.”
2. “Wow man … it really did that? Yeehaa … I wish I could have been there to see it !!!”
3. “I noticed that you’re a ‘Warranty’ customer. I’ll need to transfer you to our Support Center in Rwanda.”
4. “Press 1 for Support. Press 2 for Sales. Press 3 for the NetApp Geek-Connect Love-Line.” [...]

Ich wünschte der Mann hätte mehr Zeit zum schreiben!